1winpro Privacy Policy: How We Handle Your Information
1winpro collects and uses your personal information only to keep your account running, process transactions through bKash and Bank Transfer, and support your access across devices. What we collect, why we collect it, and how you can request changes — this page covers all of it. Access to our platform depends on your local law and eligible regions.
Account data handled securely
bKash and Bank Transfer context
Your rights, clearly explained
Contact route published here
POLICY POSTURE
What This Privacy Policy Covers
When you open an account with us, we collect the information you provide directly — your name, contact details and payment method details such as your bKash wallet number or Bank Transfer reference. We also collect device and session data automatically: the type of device you use to access the lobby, your browser version, IP address and the pages you visit inside your account area. This data helps us keep your session consistent across devices and resolve account queries when you contact support. We do not sell your personal information to third parties. We share data only where it is necessary to process a transaction — for example, passing a bKash deposit reference to our payment processor — or where required by applicable law. The scope of this policy is limited to data collected through 1winpro and our associated account systems. Third-party services you reach from our site operate under their own privacy terms, which we have no control over. Data retention follows the period required to maintain your account history and meet any applicable legal obligations. You may request a summary of what we hold, ask us to correct inaccurate details, or raise a question using the contact routes listed further down this page. Availability of our platform depends on your local law and the eligible regions we support.
bKash
bKash wallet numbers are used only to process your deposit or withdrawal request. We pass a transaction reference to our payment processor and do not store your full bKash PIN or OTP at any point.
Bank Transfer
Bank Transfer details you submit — account number and routing reference — are held only for the duration needed to complete and verify your transaction. These are not shared beyond the payment processing step.
Device Data
Session and device identifiers help us recognise your returning account on mobile and desktop. This means you do not need to re-verify your device every time you come back to the lobby from your phone.
SCOPE AND LIMITS
Where This Policy Applies and What It Does Not Cover
This policy governs data collected and processed through 1winpro and the account systems directly connected to it. It sets out what falls inside our responsibility and what falls outside it — so you know exactly where our obligations begin and end. Access to any feature of our platform is subject to your local law and the eligible regions we serve.
Account Access
When you log in, we process your credentials and device identifier to authenticate your session. This data stays within our account system and is used only for access verification and session continuity across your devices.
Transactions
Payment data — including bKash wallet references and Bank Transfer details — is shared with payment processors only to complete your transaction. Once processed, transaction records are retained in your account history as required by applicable policy.
Site Content
Your browsing behaviour within the lobby — which sections you visit, how long you spend on a page — is collected as aggregate session data. This helps us understand how the lobby performs on mobile but is not linked to marketing profiles sold externally.
Third-Party Services
Links or embedded tools from third-party providers on our site operate under those providers' own privacy terms. We cannot control or accept responsibility for how they handle data you submit directly to them outside of our account system.
YOUR ACCOUNT RIGHTS
Practical Steps to Review or Correct Your Data
You have concrete actions available to you under this policy. If you want to see what personal information we hold against your account, you can submit a data access request through our support route — the fastest path is via the live chat channel visible when you are signed in. For corrections — say your registered contact number or payment reference is outdated — you can update most details directly in the account settings section without contacting support at all. If a detail cannot be changed through account settings, raise it through the support contact form and our team will action it from their side. For more formal requests, such as asking us to delete your account data or restrict how we use it, you need to submit a written request to our privacy contact address listed in the support section below. We will confirm receipt and let you know the steps involved. Response timelines depend on the nature of your request and any applicable legal obligations we must satisfy before acting. We aim to acknowledge every request promptly, though we do not commit to a fixed turnaround that we cannot always meet.
Review Your Records
Submit a data access request through support chat while signed in. We will confirm what personal information is held against your account and how it is being used within our systems.
Correct Account Details
Most details — contact number, payment reference — can be updated directly in account settings on mobile or desktop. For fields that are locked, raise a correction request through the support contact form.
Raise a Privacy Question
If you are uncertain about how a specific piece of data is used — for example, how your bKash wallet number is stored — reach out through live chat or the contact form. We will explain the specific handling for that data type.
Request Data Deletion
Formal deletion or restriction requests must be submitted in writing to our privacy contact address. We will confirm receipt, outline what can be actioned and advise if any legal retention obligations apply before we proceed.
REACH OUR TEAM
Contact Routes for Privacy Requests
If you have a privacy question that is not answered on this page, use one of the routes below. We only list channels that are actively monitored — we do not publish contact paths we cannot maintain. Your request will be handled by the team member responsible for account data on this platform.
Live Chat
Open the chat icon when you are signed in to your account. This is the fastest way to raise a data question or start a correction request while your session is active on any device.
Support Contact Form
For requests that need a written record — corrections, deletion requests, formal data queries — use the contact form in the help section of your account. Describe your request clearly and include your registered contact detail.
Privacy Email
Written privacy requests can also be sent to our published support email, listed in the help section of the site. Use this route for formal matters where you need a documented response trail.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security at 1winpro
We take a practical approach to data protection — not just policy language, but actual controls built into the account system. Cookies record your session state so the lobby opens where you left off when you return on your phone. Account security uses standard authentication steps visible in your sign-in flow. Retention periods are set by what is needed to run your account and meet any applicable obligations, not by what is convenient for us.
Cookies and Session State
We use session cookies to remember your logged-in state across your mobile browser. These are not tracking cookies sold to advertisers. You can manage cookie preferences through your browser settings, though disabling them may affect how the lobby loads on your device.
Account Security
Authentication steps at sign-in — including the fields and verification checks shown in your account — protect access to your wallet and transaction history. We do not store plaintext passwords. If you notice unusual account activity, report it immediately through live chat.
Data Retention
We keep your account data for as long as your account is active and for the period required by any applicable legal obligations afterward. When the retention period ends and no legal hold applies, we remove the data from our active systems.
Policy Updates
When this privacy policy changes in a material way, we will post a notice in the account area. Continuing to use your account after a policy update means you have seen the revised terms. You can always request the current version through the support contact form.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
The questions below cover the most common things people ask about how their data is handled on this platform. If your question is not here, the support routes in the section above are the right next step.
What personal data does 1winpro collect when I open an account?
We collect the details you submit during account registration — name, contact number and payment details such as your bKash number or Bank Transfer reference. We also collect device and session data automatically when you log in, including browser type, IP address and which sections of the lobby you visit.
Is my bKash wallet number stored after a transaction?
Your bKash wallet number is used to process the transaction and passed to our payment processor as a reference. We do not store your bKash PIN or OTP at any stage. Transaction records are kept in your account history for the retention period required by our policy and applicable obligations.
Can I see what information is held against my account?
Yes. Submit a data access request through the live chat channel when you are signed in, or use the support contact form. We will confirm what personal information is linked to your account and explain how it is being used within our systems.
How do I correct an outdated contact number or payment detail?
Most account details can be updated directly in the account settings section on mobile or desktop. If the field you need to change is locked, raise a correction request through the support contact form and our team will update it from their side.
Does 1winpro share my data with third parties?
We share data only where necessary to process a transaction — for example, passing a Bank Transfer reference to our payment processor — or where required by law. We do not sell your personal information. Third-party services linked from our site operate under their own privacy terms.
How do I request that my account data be deleted?
Send a written deletion request to our privacy email or through the support contact form. We will confirm receipt, explain what can be actioned immediately and advise if any legal retention obligations mean certain records must be held for a defined period before removal.
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